Refund policy

Have a Return?

Return Policy

If you purchased your product directly from Nature’s Answer and wish to return it, please email customerservice@naturesanswer.com to request a Return Merchandise Authorization (RMA) number before proceeding. Once you have your RMA, return the unused portion within 45 days from the purchase date, and we’ll promptly refund your money, send a replacement, or issue a credit for the unused portion.

To return a product, please:

  1. Wrap and pack it securely.
  2. Place it in an appropriate box with the RMA number included inside.
  3. Attach a shipping label.

Send the package to:

Nature’s Answer Inc.
Attention: Customer Service Dept  
85 Commerce Drive  
Hauppauge, NY 11788

Please note:

We’re not responsible for shipping and handling costs for returned products. We recommend using UPS or USPS for shipping returns.

If you have any questions about our return policy or a specific product return, feel free to contact us at any time.